@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@600;700;800&display=swap');

:root {
  --brand: #e85d04;
  --brand-dark: #c94700;
  --brand-soft: #fff0e6;
  --ink: #171717;
  --ink-soft: #32302e;
  --muted: #706b66;
  --line: #e5e0da;
  --canvas: #f5f3f0;
  --surface: #ffffff;
  --teal: #0d6b65;
  --teal-soft: #e4f4f1;
  --red: #b42318;
  --red-soft: #feeceb;
  --amber: #9a5d00;
  --amber-soft: #fff5dc;
  --blue: #265d97;
  --blue-soft: #e9f2fb;
  --sidebar-width: 256px;
  --topbar-height: 72px;
  --radius: 14px;
  --shadow: 0 10px 36px rgba(34, 27, 20, 0.06);
}

* { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body { margin: 0; color: var(--ink); font-family: "DM Sans", system-ui, sans-serif; background: var(--canvas); font-size: 14px; }
h1, h2, h3, h4, h5, strong { font-family: "Manrope", "DM Sans", sans-serif; }
a { color: var(--brand-dark); text-decoration: none; }
a:hover { color: var(--brand); }
button, input, select, textarea { font: inherit; }
.min-w-0 { min-width: 0; }

.sidebar { position: fixed; z-index: 1035; inset: 0 auto 0 0; width: var(--sidebar-width); background: #171717; color: #fff; display: flex; flex-direction: column; padding: 22px 14px 14px; transition: transform .25s ease; overflow-y: auto; }
.brand { display: grid; gap: 7px; padding: 4px 10px 18px; color: #fff; }
.brand:hover { color: #fff; }
.brand img { width: 152px; height: 52px; object-fit: contain; object-position: left center; filter: invert(1) grayscale(1) brightness(8); mix-blend-mode: screen; }
.brand-product { font-family: "Manrope", sans-serif; font-size: 15px; font-weight: 800; letter-spacing: .13em; text-transform: uppercase; color: #ff7620; }
.simulation-chip { margin: 0 8px 18px; padding: 9px 10px; border: 1px solid rgba(255,118,32,.28); border-radius: 9px; color: #ffd8c0; background: rgba(232,93,4,.09); font-size: 11px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; display: flex; align-items: center; gap: 8px; }
.pulse-dot { width: 8px; height: 8px; background: #ff7620; border-radius: 99px; display: inline-block; box-shadow: 0 0 0 0 rgba(255,118,32,.5); animation: pulse 1.8s infinite; }
@keyframes pulse { 70% { box-shadow: 0 0 0 8px rgba(255,118,32,0); } }
.sidebar-nav { flex: 1; }
.nav-label { padding: 0 12px 7px; color: #777; font-size: 10px; font-weight: 800; letter-spacing: .14em; text-transform: uppercase; }
.sidebar .nav-link { color: #bdbab6; padding: 10px 12px; border-radius: 9px; display: flex; align-items: center; gap: 12px; margin: 2px 0; font-weight: 600; font-size: 13px; position: relative; }
.sidebar .nav-link i { font-size: 16px; width: 19px; }
.sidebar .nav-link:hover { background: #242424; color: #fff; }
.sidebar .nav-link.active { background: var(--brand); color: #fff; box-shadow: 0 8px 18px rgba(232,93,4,.2); }
.sidebar .nav-link.active::before { content: ""; position: absolute; left: -14px; height: 24px; width: 3px; border-radius: 0 3px 3px 0; background: #ffb382; }
.sidebar-footer { border-top: 1px solid #2c2c2c; margin-top: 16px; padding: 16px 8px 3px; display: flex; align-items: center; gap: 10px; }
.sidebar-footer strong { font-size: 12px; }
.sidebar-footer span { font-size: 10px; color: #8c8986; }
.user-avatar { width: 38px; height: 38px; border-radius: 10px; flex: 0 0 auto; display: grid; place-items: center; background: var(--brand); color: #fff; font-weight: 800; font-family: "Manrope", sans-serif; }
.user-avatar.small { width: 32px; height: 32px; border-radius: 9px; font-size: 12px; }

.topbar { position: fixed; z-index: 1030; top: 0; left: var(--sidebar-width); right: 0; height: var(--topbar-height); background: rgba(255,255,255,.93); backdrop-filter: blur(14px); border-bottom: 1px solid var(--line); display: flex; align-items: center; gap: 18px; padding: 0 26px; }
.icon-button { border: 0; background: transparent; width: 36px; height: 36px; border-radius: 9px; display: inline-grid; place-items: center; color: var(--ink); }
.icon-button:hover { background: #f2efeb; }
.sidebar-toggle { display: none; font-size: 22px; }
.global-search { max-width: 560px; flex: 1; height: 42px; display: flex; align-items: center; gap: 10px; padding: 0 12px; background: #f5f3f0; border: 1px solid transparent; border-radius: 10px; }
.global-search:focus-within { border-color: #e1d7cf; background: #fff; box-shadow: 0 0 0 3px rgba(232,93,4,.08); }
.global-search i { color: #857f79; }
.global-search input { border: 0; outline: none; background: transparent; flex: 1; min-width: 120px; }
.global-search kbd { border: 1px solid #ddd8d2; background: #fff; color: #8a847f; border-radius: 5px; font: 10px "DM Sans"; padding: 3px 6px; box-shadow: none; }
.topbar-actions { margin-left: auto; display: flex; align-items: center; gap: 10px; }
.badge-simulation { display: inline-flex; align-items: center; background: #fff1e6; color: #ac4508; border: 1px solid #ffd1b5; padding: 7px 10px; border-radius: 99px; font-size: 10px; letter-spacing: .08em; font-weight: 800; }
.notification-button { position: relative; font-size: 17px; }
.notification-button > span { position: absolute; right: 1px; top: 0; width: 16px; height: 16px; border-radius: 20px; background: var(--brand); color: #fff; display: grid; place-items: center; border: 2px solid white; font-size: 8px; font-weight: 800; }
.notification-menu { width: 340px; border: 1px solid var(--line); border-radius: 12px; box-shadow: var(--shadow); overflow: hidden; }
.notification-item { display: flex; gap: 11px; padding: 14px 16px; border-bottom: 1px solid #f0ede9; }
.notification-item p { margin: 3px 0 0; color: var(--muted); font-size: 12px; }
.notice-icon { width: 30px; height: 30px; display: grid; place-items: center; border-radius: 8px; background: var(--blue-soft); color: var(--blue); flex: 0 0 auto; }
.notice-icon.success { color: var(--teal); background: var(--teal-soft); }
.notice-icon.warning { color: var(--amber); background: var(--amber-soft); }
.user-menu { color: var(--ink); display: flex; align-items: center; gap: 8px; font-weight: 600; padding-left: 8px; }

.main-content { margin-left: var(--sidebar-width); padding: calc(var(--topbar-height) + 28px) 30px 44px; min-height: 100vh; }
.page-heading { display: flex; align-items: flex-end; justify-content: space-between; gap: 24px; margin-bottom: 24px; }
.page-heading h1, .claim-hero h1 { margin: 4px 0 4px; font-size: clamp(25px, 3vw, 35px); line-height: 1.12; letter-spacing: -.035em; font-weight: 800; }
.page-heading p { margin: 0; color: var(--muted); font-size: 14px; }
.eyebrow { color: var(--brand-dark); font-size: 10px; font-weight: 800; letter-spacing: .14em; text-transform: uppercase; }
.eyebrow.light { color: #ff9b5c; }
.heading-actions { display: flex; gap: 9px; align-items: center; flex-wrap: wrap; }
.btn { border-radius: 9px; font-weight: 700; font-size: 13px; padding: 9px 15px; }
.btn-lg { border-radius: 11px; padding: 12px 18px; }
.btn-brand { color: #fff; background: var(--brand); border-color: var(--brand); box-shadow: 0 8px 20px rgba(232,93,4,.18); }
.btn-brand:hover, .btn-brand:focus { color: #fff; background: var(--brand-dark); border-color: var(--brand-dark); }
.btn-light { background: #fff; border-color: var(--line); color: var(--ink); }
.btn-light:hover { background: #f8f5f2; border-color: #d9d2ca; }
.form-control, .form-select { border-color: #dcd6cf; border-radius: 9px; min-height: 42px; font-size: 13px; }
.form-control:focus, .form-select:focus { border-color: #eb9b69; box-shadow: 0 0 0 3px rgba(232,93,4,.11); }
.form-label { font-size: 12px; font-weight: 700; margin-bottom: 6px; }
.content-card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); box-shadow: 0 3px 16px rgba(40,31,23,.025); padding: 20px; }
.card-heading { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; margin-bottom: 18px; }
.card-heading h2 { font-size: 18px; margin: 3px 0 0; font-weight: 800; letter-spacing: -.02em; }
.card-heading > a { font-size: 12px; font-weight: 700; }
.flash-stack { position: fixed; z-index: 2000; top: 84px; right: 22px; width: min(420px, calc(100vw - 32px)); }
.import-progress-overlay { position: fixed; inset: 0; z-index: 2100; padding: 24px; background: rgba(20, 20, 20, .48); }
.import-progress-overlay:not([hidden]) { display: grid; place-items: center; }
.import-progress-card { width: min(440px, 100%); padding: 32px; text-align: center; }
.import-progress-card .spinner-border { color: var(--brand); }
.import-progress-card h2 { font-size: 20px; }
.import-progress-card p { margin: 12px 0 0; color: var(--muted); line-height: 1.6; }

.metric-grid { display: grid; grid-template-columns: 1.4fr repeat(5, 1fr); gap: 12px; margin-bottom: 20px; }
.metric-card { min-height: 126px; border: 1px solid var(--line); border-radius: var(--radius); background: #fff; padding: 17px; display: flex; align-items: flex-start; gap: 12px; box-shadow: 0 3px 14px rgba(40,31,23,.025); overflow: hidden; position: relative; }
.metric-card > div:not(.metric-icon):not(.sparkline) { min-width: 0; }
.metric-card span { display: block; color: var(--muted); font-size: 11px; }
.metric-card strong { display: block; font-size: 22px; margin: 7px 0 4px; letter-spacing: -.04em; white-space: nowrap; }
.metric-card small { color: #8b857f; font-size: 10px; }
.metric-icon { width: 34px; height: 34px; border-radius: 9px; display: grid; place-items: center; flex: 0 0 auto; font-size: 16px; }
.metric-icon.orange { background: var(--brand-soft); color: var(--brand); }
.metric-icon.green { background: var(--teal-soft); color: var(--teal); }
.metric-icon.amber { background: var(--amber-soft); color: var(--amber); }
.metric-icon.blue { background: var(--blue-soft); color: var(--blue); }
.metric-icon.red { background: var(--red-soft); color: var(--red); }
.metric-card.metric-primary { display: block; color: #fff; background: linear-gradient(135deg, #de5100, #f27622); border-color: transparent; box-shadow: 0 10px 28px rgba(207,74,0,.2); }
.metric-primary span, .metric-primary .metric-caption { color: rgba(255,255,255,.78); }
.metric-primary strong { font-size: 28px; margin-top: 8px; }
.metric-top { display: flex; justify-content: space-between; }
.sparkline { position: absolute; bottom: 0; right: 12px; height: 42px; width: 110px; display: flex; align-items: end; gap: 4px; opacity: .34; }
.sparkline span { flex: 1; background: #fff; border-radius: 3px 3px 0 0; }
.dashboard-grid { display: grid; grid-template-columns: minmax(0,1.7fr) minmax(300px,.8fr); gap: 18px; }
.chart-card { min-height: 360px; }
.payer-bars { display: grid; gap: 22px; }
.payer-bar-row > div:first-child { font-size: 12px; }
.payer-bar-row strong { font-size: 12px; }
.payer-bar-row small { color: var(--muted); font-size: 10px; }
.bar-track { height: 8px; background: #f0ede9; border-radius: 20px; margin: 7px 0 5px; overflow: hidden; }
.bar-track span { display: block; height: 100%; min-width: 3px; border-radius: inherit; background: linear-gradient(90deg, var(--brand), #ff9b5c); }
.focus-card { background: #191919; color: #fff; border-color: #191919; }
.focus-card .eyebrow { color: #ff9b5c; }
.focus-card .live-label { color: #b8dcd7; }
.live-label { display: inline-flex; gap: 6px; align-items: center; font-size: 10px; font-weight: 800; text-transform: uppercase; letter-spacing: .08em; color: var(--teal); }
.live-label > span { width: 7px; height: 7px; background: #32b49c; border-radius: 20px; box-shadow: 0 0 0 4px rgba(50,180,156,.15); }
.opportunity-claim { display: flex; justify-content: space-between; align-items: center; border-top: 1px solid #313131; padding-top: 17px; }
.opportunity-claim span, .focus-card p, .focus-card small { color: #aaa; }
.opportunity-claim a { display: block; color: #ff9b5c; font-weight: 800; margin-top: 3px; }
.priority-orb { width: 48px; height: 48px; border-radius: 50%; display: grid !important; place-items: center; color: #fff !important; background: conic-gradient(var(--brand) 0 94%, #383838 94%); border: 4px solid #272727; font-weight: 800; }
.focus-card h3 { font-size: 22px; margin: 20px 0 8px; }
.opportunity-financial { display: grid; grid-template-columns: 1fr 1fr; border: 1px solid #333; border-radius: 10px; margin-top: 20px; }
.opportunity-financial > div { padding: 12px; }
.opportunity-financial > div + div { border-left: 1px solid #333; }
.opportunity-financial span { font-size: 10px; color: #898989; }
.opportunity-financial strong { display: block; font-size: 13px; margin-top: 4px; }

.enterprise-table { margin: 0; font-size: 12px; }
.enterprise-table > :not(caption) > * > * { padding: 13px 10px; border-bottom-color: #eeeae6; }
.enterprise-table thead th { color: #817b75; background: #faf9f7; border-top: 1px solid #eeeae6; font-size: 9px; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; white-space: nowrap; }
.enterprise-table tbody tr { transition: background .12s ease; }
.enterprise-table tbody tr:hover { background: #fffbf8; }
.primary-link { color: var(--ink); font-weight: 800; }
.primary-link:hover { color: var(--brand); }
.subline { display: block; margin-top: 3px; color: #89837d; font-size: 10px; font-weight: 400; }
.status-badge { display: inline-flex; align-items: center; padding: 5px 8px; border-radius: 99px; font-size: 9px; font-weight: 800; letter-spacing: .03em; color: var(--blue); background: var(--blue-soft); white-space: nowrap; }
.status-ready, .status-validated, .status-imported { color: var(--blue); background: var(--blue-soft); }
.status-completed, .status-resolved { color: var(--teal); background: var(--teal-soft); }
.status-needs-review, .status-needs-manual-review, .status-completed-with-errors { color: var(--amber); background: var(--amber-soft); }
.status-failed, .status-cancelled { color: var(--red); background: var(--red-soft); }
.status-queued, .status-initiated, .status-ringing, .status-connected, .status-processing, .status-calling, .status-ivr-navigation { color: #9b480e; background: var(--brand-soft); }
.status-mapping-required { color: #6c4a91; background: #f1eafb; }
.table-action { display: inline-grid; place-items: center; width: 30px; height: 30px; border: 1px solid var(--line); color: var(--ink); border-radius: 8px; }
.table-action:hover { background: var(--brand); border-color: var(--brand); color: #fff; }
.priority-meter, .confidence { height: 5px; width: 72px; border-radius: 9px; background: #eeeae6; overflow: hidden; display: inline-block; vertical-align: middle; }
.priority-meter span { display: block; height: 100%; background: var(--brand); }
.confidence span { display: block; height: 100%; background: var(--teal); }

.filter-bar { background: #fff; border: 1px solid var(--line); border-radius: 12px; padding: 10px; margin-bottom: 14px; display: flex; flex-wrap: wrap; gap: 8px; }
.month-filter-bar { align-items: center; }
.service-month-filter { display: flex; align-items: center; gap: 8px; }
.service-month-filter label { font-size: 12px; font-weight: 600; white-space: nowrap; }
.service-month-filter .form-control { width: 180px; min-height: 40px; }
.service-month-help { font-size: 12px; color: var(--muted); }
.worklist-filter-bar .service-month-help { flex-basis: 100%; }
.filter-bar .form-select { width: auto; min-width: 145px; min-height: 40px; }
.filter-search { flex: 1; min-width: 220px; display: flex; gap: 9px; align-items: center; background: #f7f5f2; border-radius: 8px; padding: 0 11px; }
.filter-search input { width: 100%; border: 0; outline: 0; background: transparent; }
.worklist-card { padding: 0; overflow: hidden; }
.worklist-toolbar { display: flex; justify-content: space-between; align-items: center; min-height: 54px; padding: 10px 16px; border-bottom: 1px solid var(--line); color: var(--muted); font-size: 12px; }
.worklist-toolbar strong { color: var(--ink); }
.divider-dot { margin: 0 6px; color: #c9c2bb; }
.worklist-table > :not(caption) > * > * { padding-top: 14px; padding-bottom: 14px; }
.worklist-table .worklist-selection { width: 48px; text-align: center; }
.worklist-table .worklist-selection .form-check-input { width: 22px; height: 22px; margin: 0; border: 2px solid #64748b; cursor: pointer; vertical-align: middle; }
.worklist-table .worklist-selection .form-check-input:checked,
.worklist-table .worklist-selection .form-check-input:indeterminate { background-color: #2563eb; border-color: #2563eb; }
.worklist-table .worklist-selection .form-check-input:focus-visible { outline: 3px solid #93c5fd; outline-offset: 3px; }
.caller-button { width: 34px; height: 34px; border: 0; border-radius: 9px; background: var(--brand-soft); color: var(--brand); transition: .15s; }
.caller-button:hover { color: #fff; background: var(--brand); transform: translateY(-1px); }
.caller-button.disconnect-call-button { background: var(--red-soft); color: var(--red); }
.caller-button.disconnect-call-button:hover { background: var(--red); color: #fff; }
.pagination-wrap { display: flex; justify-content: space-between; align-items: center; padding: 14px 16px; color: var(--muted); font-size: 12px; }
.empty-state { min-height: 230px; text-align: center; display: grid; place-content: center; justify-items: center; color: var(--muted); padding: 30px; }
.empty-state i { font-size: 30px; color: #c4bdb6; margin-bottom: 8px; }
.empty-state h3 { color: var(--ink); font-size: 16px; margin: 4px 0; }
.empty-state p { margin: 0; }
.empty-state.compact { min-height: 100px; padding: 16px; }

.breadcrumb-row { display: flex; gap: 9px; align-items: center; color: var(--muted); font-size: 11px; margin-bottom: 16px; }
.claim-hero { display: flex; justify-content: space-between; gap: 20px; align-items: center; margin-bottom: 20px; }
.claim-identity { display: flex; align-items: center; gap: 14px; }
.claim-identity h1 { font-size: 28px; margin: 0; }
.claim-identity p { margin: 4px 0 0; color: var(--muted); }
.claim-identity p span { color: #c5bdb6; margin: 0 5px; }
.patient-avatar { width: 52px; height: 52px; border-radius: 14px; display: grid; place-items: center; background: #191919; color: #fff; font: 800 15px "Manrope"; }
.claim-summary-grid { display: grid; grid-template-columns: repeat(5,1fr); background: #191919; color: #fff; border-radius: 14px; margin-bottom: 18px; overflow: hidden; }
.claim-summary-grid > div { padding: 17px 19px; border-right: 1px solid #333; }
.claim-summary-grid > div:last-child { border: 0; }
.claim-summary-grid span, .claim-summary-grid small { display: block; color: #999; font-size: 10px; }
.claim-summary-grid strong { display: block; margin: 5px 0 4px; font-size: 17px; }
.detail-tabs { border-bottom: 1px solid var(--line); gap: 3px; margin-bottom: 18px; overflow-x: auto; flex-wrap: nowrap; }
.detail-tabs button { border: 0; background: transparent; color: var(--muted); font-weight: 700; padding: 11px 14px; position: relative; white-space: nowrap; }
.detail-tabs button.active { color: var(--ink); }
.detail-tabs button.active::after { content: ""; position: absolute; height: 3px; left: 12px; right: 12px; bottom: -1px; background: var(--brand); border-radius: 4px 4px 0 0; }
.detail-tabs button span { background: #eeeae6; border-radius: 20px; padding: 2px 6px; font-size: 9px; margin-left: 4px; }
.detail-grid { display: grid; grid-template-columns: 1.2fr .8fr; gap: 18px; }
.definition-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; margin: 0; }
.definition-grid div { border-bottom: 1px solid #f0ece8; padding-bottom: 12px; }
.definition-grid dt, .call-definition dt { color: var(--muted); font-size: 10px; text-transform: uppercase; letter-spacing: .06em; }
.definition-grid dd, .call-definition dd { font-weight: 700; margin: 4px 0 0; }
.recommendation-card { background: #fffaf6; border-color: #f3d9c7; }
.recommendation-card .card-heading > i { color: var(--brand); font-size: 22px; }
.recommendation-card h3 { margin: 13px 0 8px; font-size: 18px; }
.recommendation-card p { color: var(--ink-soft); line-height: 1.6; }
.recommendation-card > small { color: var(--muted); display: block; margin-top: 14px; }
.priority-label { display: inline-flex; padding: 5px 8px; border-radius: 5px; background: var(--amber-soft); color: var(--amber); font-size: 9px; font-weight: 800; text-transform: uppercase; letter-spacing: .06em; }
.priority-label.high, .priority-label.critical { background: var(--red-soft); color: var(--red); }
.priority-label.low { background: var(--teal-soft); color: var(--teal); }
.recommendation-metrics { display: grid; grid-template-columns: repeat(3,1fr); gap: 8px; margin-top: 16px; }
.recommendation-metrics > div { border: 1px solid #efdaca; background: rgba(255,255,255,.65); border-radius: 9px; padding: 10px; }
.recommendation-metrics span { color: var(--muted); font-size: 9px; display: block; }
.recommendation-metrics strong { display: block; margin-top: 5px; font-size: 13px; }
.financial-grid { display: grid; grid-template-columns: repeat(3,1fr); gap: 10px; }
.financial-grid > div { border: 1px solid var(--line); background: #faf9f7; border-radius: 10px; padding: 14px; }
.financial-grid span { display: block; color: var(--muted); font-size: 10px; }
.financial-grid strong { font-size: 18px; display: block; margin-top: 5px; }
.evidence-notice, .privacy-note, .safety-card { display: flex; gap: 12px; padding: 14px; border-radius: 10px; background: var(--teal-soft); color: var(--teal); margin-top: 18px; }
.evidence-notice i, .privacy-note i, .safety-card i { font-size: 19px; }
.evidence-notice strong, .privacy-note strong, .safety-card strong { display: block; font-size: 12px; }
.evidence-notice p, .privacy-note p, .safety-card p { margin: 3px 0 0; color: #456d69; font-size: 11px; }
.long-copy { line-height: 1.7; color: var(--ink-soft); }
.denial-code { display: inline-flex; color: var(--red); background: var(--red-soft); font-weight: 800; border-radius: 7px; padding: 6px 9px; margin-bottom: 12px; }
.timeline { padding: 4px 10px; }
.timeline-item { display: flex; gap: 15px; min-height: 62px; position: relative; }
.timeline-item::before { content: ""; position: absolute; top: 13px; bottom: -10px; left: 5px; border-left: 1px solid #ddd6cf; }
.timeline-item:last-child::before { display: none; }
.timeline-dot { width: 11px; height: 11px; border-radius: 50%; background: var(--brand); border: 3px solid #ffe4d2; margin-top: 3px; z-index: 1; flex: 0 0 auto; }
.timeline-item p { margin: 3px 0; color: var(--muted); font-size: 11px; }

.copilot-panel { width: min(440px,100%); }
.copilot-panel .offcanvas-header { padding: 22px; border-bottom: 1px solid var(--line); }
.copilot-panel h2 { margin: 3px 0 0; font-size: 20px; }
.copilot-panel .offcanvas-body { padding: 18px; display: flex; flex-direction: column; }
.copilot-intro { display: flex; gap: 10px; padding: 12px; background: var(--brand-soft); border-radius: 10px; color: var(--brand-dark); }
.copilot-intro p { margin: 0; font-size: 11px; line-height: 1.5; }
.copilot-messages { flex: 1; overflow-y: auto; padding: 16px 0; display: flex; flex-direction: column; gap: 10px; }
.copilot-message { max-width: 88%; border-radius: 12px; padding: 10px 12px; line-height: 1.5; font-size: 12px; }
.copilot-message.assistant { background: #f2efeb; align-self: flex-start; }
.copilot-message.user { background: var(--brand); color: white; align-self: flex-end; }
.suggestion-chips { display: flex; flex-wrap: wrap; gap: 5px; margin-bottom: 8px; }
.suggestion-chips button { border: 1px solid #ded7d0; background: white; border-radius: 99px; padding: 6px 9px; color: var(--muted); font-size: 10px; }
.copilot-input { display: flex; gap: 7px; }
.copilot-input input { min-width: 0; flex: 1; border: 1px solid #dcd6cf; border-radius: 9px; padding: 10px; outline: none; }

.import-layout { display: grid; grid-template-columns: 1.2fr .8fr; gap: 18px; }
.upload-card { padding: 26px; }
.step-indicator { display: flex; align-items: center; max-width: 420px; margin: 0 auto; }
.step-indicator span { width: 28px; height: 28px; border-radius: 50%; display: grid; place-items: center; border: 1px solid #d8d1ca; color: var(--muted); font-weight: 800; font-size: 11px; }
.step-indicator span.active { background: var(--brand); border-color: var(--brand); color: white; }
.step-indicator i { height: 1px; flex: 1; background: #ddd6cf; }
.step-labels { display: flex; justify-content: space-between; max-width: 455px; margin: 6px auto 24px; font-size: 9px; color: var(--muted); text-transform: uppercase; letter-spacing: .07em; }
.dropzone { min-height: 310px; border: 1.5px dashed #d2c8bf; border-radius: 13px; display: flex; flex-direction: column; justify-content: center; align-items: center; text-align: center; padding: 30px; cursor: pointer; background: #fbfaf8; transition: .15s; }
.dropzone:hover, .dropzone.dragover { background: var(--brand-soft); border-color: var(--brand); }
.dropzone input { display: none; }
.dropzone-icon { width: 62px; height: 62px; border-radius: 16px; display: grid; place-items: center; background: var(--brand-soft); color: var(--brand); font-size: 28px; }
.dropzone h2 { font-size: 18px; margin: 16px 0 5px; }
.dropzone p { color: var(--brand); margin: 0; font-weight: 700; }
.file-types { color: var(--muted); margin-top: 12px; font-size: 10px; }
#selectedFile { display: block; margin-top: 8px; }
.privacy-note { margin-top: 14px; }
.import-guide { padding: 26px; background: #191919; color: white; }
.import-guide .eyebrow { color: #ff9b5c; }
.import-guide h2 { margin: 8px 0 28px; font-size: 25px; letter-spacing: -.04em; }
.import-guide ol { list-style: none; padding: 0; margin: 0; }
.import-guide li { display: flex; gap: 13px; margin-bottom: 21px; }
.import-guide li > span { color: #ff9b5c; font: 800 11px "Manrope"; }
.import-guide li strong { display: block; }
.import-guide li p { color: #999; font-size: 11px; margin: 4px 0 0; line-height: 1.5; }
.required-fields { border-top: 1px solid #333; padding-top: 20px; display: flex; flex-wrap: wrap; gap: 6px; }
.required-fields strong { width: 100%; margin-bottom: 8px; font-size: 11px; }
.required-fields span { border: 1px solid #3a3a3a; color: #bbb; border-radius: 7px; padding: 5px 7px; font-size: 9px; }
.mapping-card { padding: 0; overflow: hidden; }
.mapping-toolbar { padding: 18px; display: flex; gap: 14px; border-bottom: 1px solid var(--line); background: #faf9f7; }
.mapping-toolbar > div { flex: 1; }
.mapping-list { overflow-x: auto; }
.mapping-header, .mapping-row { min-width: 760px; display: grid; grid-template-columns: 1fr 1.2fr 1fr; gap: 18px; align-items: center; }
.mapping-header { padding: 10px 20px; background: #191919; color: #aaa; font-size: 9px; letter-spacing: .08em; text-transform: uppercase; }
.mapping-row { padding: 12px 20px; border-bottom: 1px solid #eeeae6; }
.mapping-row > div:first-child { display: flex; align-items: center; gap: 10px; }
.mapping-row > div:first-child i { color: #168757; font-size: 18px; }
.mapping-arrow { display: flex; gap: 10px; align-items: center; }
.mapping-arrow i { color: var(--brand); }
.sample-value { color: var(--muted); background: #f7f5f2; border-radius: 8px; padding: 9px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.mapping-footer { padding: 16px 20px; display: flex; justify-content: space-between; align-items: center; gap: 20px; background: #faf9f7; color: var(--muted); font-size: 11px; }

.call-page { max-width: 1660px; margin: 0 auto; }
.call-header { display: flex; flex-direction: column; align-items: stretch; gap: 14px; margin-bottom: 16px; }
.call-header h1 { font-size: 27px; margin: 5px 0 3px; }
.call-header h1 span { color: #c3bcb5; margin: 0 5px; }
.call-header p { color: var(--muted); margin: 0; }
.live-call-dot { width: 10px; height: 10px; border-radius: 50%; background: #e5483b; box-shadow: 0 0 0 5px rgba(229,72,59,.12); }
.call-toolbar { border: 1px solid var(--line); border-radius: 12px; padding: 10px 12px; background: var(--surface, #fff); }
.call-controls { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; }
.call-duration { display: inline-flex; align-items: center; gap: 7px; height: 36px; margin-right: auto; color: var(--muted); }
.call-duration strong { color: var(--ink); font-variant-numeric: tabular-nums; font-size: 19px; line-height: 1; }
.call-controls form, .audio-monitor-control { display: flex; align-items: center; margin: 0; flex: 0 0 auto; }
.call-controls .btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; height: 36px; padding: 0 10px; line-height: 1; white-space: nowrap; }
.call-controls .btn > .bi { font-size: 15px; line-height: 1; }
.call-controls .call-icon-button { width: 36px; padding: 0; }
.call-controls #audioMonitorButton { min-width: 116px; }
.call-controls #transcriptReplayButton { min-width: 84px; }
.call-controls .monitor-switch-track { flex: 0 0 auto; margin-left: 2px; }
.call-monitor-feedback { display: flex; flex-wrap: wrap; align-items: center; gap: 4px 14px; }
.call-monitor-feedback:has(> *) { margin-top: 7px; }
.call-monitor-feedback small { color: var(--muted); font-size: 10px; line-height: 1.4; overflow-wrap: anywhere; }
.call-monitor-feedback audio { height: 30px; max-width: 100%; }
.audio-monitor-control.listening .btn { color: #fff; background: var(--teal); border-color: var(--teal); }
.monitor-switch-track { display: inline-block; position: relative; width: 28px; height: 16px; margin-left: 8px; border-radius: 12px; background: #b0b7c0; vertical-align: middle; }
.monitor-switch-track::after { content: ''; position: absolute; width: 12px; height: 12px; top: 2px; left: 2px; border-radius: 50%; background: white; transition: transform .15s; }
[aria-checked="true"] .monitor-switch-track { background: #075c50; }
[aria-checked="true"] .monitor-switch-track::after { transform: translateX(12px); }
.transcript-display-controls { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 12px 18px; border-bottom: 1px solid var(--line); }
.transcript-display-controls .form-check { margin-bottom: 0; }
.transcript-display-controls small { color: var(--muted); }
#transcript[hidden], #transcriptHiddenNotice[hidden] { display: none !important; }
.call-progress-card { background: #191919; color: white; border-radius: 13px; padding: 15px 18px 12px; margin-bottom: 14px; }
.call-progress-card span { color: #8e8e8e; font-size: 9px; text-transform: uppercase; letter-spacing: .07em; }
.call-progress-card strong { display: block; margin-top: 3px; font-size: 12px; }
.current-action { text-align: center; }
.call-progress { height: 5px; background: #333; border-radius: 10px; margin: 13px 0 9px; overflow: hidden; }
.call-progress span { display: block; height: 100%; background: linear-gradient(90deg,var(--brand),#ff9b5c); transition: width .35s ease; }
.call-steps { display: flex; justify-content: space-between; }
.call-steps span.active { color: #ff9b5c; }
.call-layout { display: grid; grid-template-columns: 260px minmax(420px,1fr) 320px; gap: 14px; align-items: start; }
.call-context { display: grid; gap: 12px; }
.call-context .content-card { padding: 16px; }
.call-definition { margin: 0; display: grid; gap: 12px; }
.call-definition div { border-bottom: 1px solid #eeeae6; padding-bottom: 9px; }
.call-definition div:last-child { border: 0; }
.payer-context { text-align: center; }
.payer-logo { width: 42px; height: 42px; border-radius: 11px; display: grid; place-items: center; background: var(--blue-soft); color: var(--blue); margin: 0 auto 9px; font-size: 18px; }
.payer-context span { color: var(--muted); font-size: 9px; text-transform: uppercase; }
.payer-context h2 { font-size: 16px; margin: 3px 0; }
.payer-context p { color: var(--muted); margin: 0; }
.ivr-route { border-top: 1px solid var(--line); margin-top: 12px; padding-top: 12px; }
.ivr-route strong { display: block; margin-top: 4px; color: var(--brand-dark); }
.safety-card { margin: 0; background: var(--teal-soft); }
.transcript-card { padding: 0; overflow: hidden; min-height: 600px; }
.transcript-card.transcript-hidden { min-height: 0; }
.transcript-card .card-heading, .extraction-card .card-heading { padding: 17px 18px 13px; margin: 0; border-bottom: 1px solid var(--line); }
.transcript { max-height: 650px; overflow-y: auto; padding: 18px; display: flex; flex-direction: column; gap: 15px; scroll-behavior: smooth; }
.transcript-line { display: flex; gap: 11px; opacity: 0; transform: translateY(5px); animation: lineIn .25s forwards; }
@keyframes lineIn { to { opacity: 1; transform: none; } }
.speaker-avatar { width: 30px; height: 30px; border-radius: 9px; display: grid; place-items: center; flex: 0 0 auto; background: var(--blue-soft); color: var(--blue); }
.transcript-line.agent .speaker-avatar { background: var(--brand-soft); color: var(--brand); }
.transcript-line > div:last-child { min-width: 0; max-width: 88%; }
.speaker-line { display: flex; align-items: center; gap: 8px; }
.speaker-line strong { font-size: 11px; }
.speaker-line time { color: #aaa; font-size: 9px; }
.transcript-line p { margin: 4px 0 0; padding: 9px 11px; background: #f4f2ef; border-radius: 3px 11px 11px 11px; line-height: 1.55; }
.transcript-line.agent p { background: #fff1e8; border-radius: 11px 3px 11px 11px; }
.transcript-waiting { min-height: 400px; display: flex; align-items: center; justify-content: center; gap: 4px; flex-wrap: wrap; color: var(--muted); }
.transcript-waiting span { width: 6px; height: 6px; background: var(--brand); border-radius: 50%; animation: bounce 1s infinite alternate; }
.transcript-waiting span:nth-child(2) { animation-delay: .2s; }.transcript-waiting span:nth-child(3) { animation-delay: .4s; }
.transcript-waiting p { width: 100%; text-align: center; }
@keyframes bounce { to { transform: translateY(-6px); } }
.extraction-card { padding: 0; overflow: hidden; }
.extraction-card .card-heading > i { color: var(--brand); font-size: 18px; }
.extraction-fields { padding: 13px; display: grid; gap: 7px; max-height: 555px; overflow-y: auto; }
.extraction-field { border: 1px solid var(--line); border-radius: 9px; padding: 10px; background: #fbfaf8; animation: lineIn .25s forwards; }
.extraction-field > span { color: var(--muted); font-size: 9px; text-transform: uppercase; letter-spacing: .05em; }
.extraction-field > strong { display: block; font-size: 13px; margin: 3px 0; overflow-wrap: anywhere; }
.extraction-field small { color: var(--teal); font-size: 9px; }
.extraction-empty { text-align: center; color: var(--muted); padding: 42px 18px; }
.extraction-empty i { font-size: 25px; color: #c5bdb5; }
.call-summary { border-top: 1px solid var(--line); padding: 14px; background: var(--teal-soft); }
.call-summary span { font-size: 9px; color: var(--teal); text-transform: uppercase; font-weight: 800; }
.call-summary p { margin: 5px 0 0; font-size: 10px; line-height: 1.5; color: #406964; }

.queue-health { display: flex; align-items: center; gap: 10px; background: #fff; border: 1px solid var(--line); border-radius: 10px; padding: 9px 12px; }
.queue-health strong, .queue-health small { display: block; }
.queue-health small { color: var(--muted); font-size: 9px; }
.queue-stats { display: grid; grid-template-columns: repeat(auto-fit,minmax(160px,1fr)); gap: 12px; margin-bottom: 16px; }
.queue-stats > div { display: grid; grid-template-columns: 32px 1fr auto; align-items: center; gap: 10px; background: #fff; border: 1px solid var(--line); border-radius: 11px; padding: 14px; }
.queue-stats i { width: 32px; height: 32px; display: grid; place-items: center; background: var(--brand-soft); color: var(--brand); border-radius: 8px; }
.queue-stats span { color: var(--muted); }
.queue-stats strong { font-size: 20px; }
.reports-metrics { grid-template-columns: repeat(4,1fr); }
.denial-breakdown { display: grid; gap: 14px; }
.denial-breakdown > div > div:first-child { display: flex; justify-content: space-between; font-size: 11px; }
.recommendation-list { display: grid; gap: 12px; }
.recommendation-list-item { display: flex; gap: 18px; align-items: center; }
.recommendation-score { width: 72px; height: 72px; border-radius: 50%; border: 6px solid var(--teal-soft); display: grid; place-content: center; text-align: center; flex: 0 0 auto; }
.recommendation-score strong { font-size: 16px; }
.recommendation-score span { color: var(--muted); font-size: 8px; }
.recommendation-main { flex: 1; }
.recommendation-main h2 { font-size: 17px; margin: 0 0 5px; }
.recommendation-main h2 a { color: var(--ink); }
.recommendation-main p { color: var(--ink-soft); margin: 0; line-height: 1.5; }
.recommendation-meta { display: flex; flex-wrap: wrap; gap: 14px; color: var(--muted); font-size: 10px; margin-top: 11px; }
.recommendation-meta i { margin-right: 5px; color: var(--brand); }

.ivr-code { color: var(--brand-dark); background: var(--brand-soft); padding: 5px 7px; border-radius: 6px; }
.settings-layout { display: grid; grid-template-columns: 205px minmax(0,1fr); gap: 18px; align-items: start; }
.settings-nav { position: sticky; top: 96px; display: grid; gap: 3px; padding: 8px; border: 1px solid var(--line); background: #fff; border-radius: 12px; }
.settings-nav a { display: flex; gap: 9px; color: var(--muted); padding: 10px; border-radius: 8px; font-weight: 700; }
.settings-nav a.active, .settings-nav a:hover { color: var(--ink); background: var(--brand-soft); }
.settings-nav a i { color: var(--brand); }
.settings-content { display: grid; gap: 16px; }
.settings-section { scroll-margin-top: 92px; }
.mode-options { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.mode-options label { cursor: pointer; }
.mode-options input { position: absolute; opacity: 0; }
.mode-options label > span { min-height: 120px; display: grid; gap: 5px; align-content: center; border: 1px solid var(--line); border-radius: 11px; padding: 16px; }
.mode-options input:checked + span { border: 2px solid var(--brand); background: var(--brand-soft); padding: 15px; }
.mode-options i { font-size: 22px; color: var(--brand); }
.mode-options small { color: var(--muted); line-height: 1.5; }
.simulation-banner { display: flex; align-items: center; gap: 12px; margin-top: 14px; padding: 13px; border-radius: 10px; background: #191919; color: white; }
.simulation-banner i { color: #ff9b5c; font-size: 19px; }
.simulation-banner div { flex: 1; }
.simulation-banner p { color: #999; margin: 3px 0 0; font-size: 11px; }
.threshold-control { display: flex; gap: 15px; align-items: center; }
.threshold-control output { font: 800 20px "Manrope"; color: var(--brand); min-width: 55px; }
.form-range::-webkit-slider-thumb { background: var(--brand); }
.connection-actions { display: flex; align-items: center; gap: 8px; margin-top: 15px; }
#connectionResult { font-size: 11px; font-weight: 700; }
.integration-grid { display: grid; grid-template-columns: repeat(4,1fr); gap: 8px; margin-top: 16px; }
.integration-grid > div { border: 1px solid var(--line); border-radius: 9px; padding: 11px; }
.integration-grid i { color: var(--brand); display: block; margin-bottom: 7px; }
.integration-grid span, .integration-grid strong { display: block; font-size: 9px; }
.integration-grid strong { margin-top: 3px; }.integration-grid .healthy { color: var(--teal); }.integration-grid .unknown { color: var(--muted); }
.security-list { display: grid; grid-template-columns: repeat(3,1fr); gap: 8px; }
.security-list span { background: var(--teal-soft); color: #315f5a; border-radius: 8px; padding: 10px; font-size: 11px; }
.security-list i { color: var(--teal); margin-right: 6px; }
.compliance-note { margin: 14px 0 0; color: var(--muted); font-size: 10px; }
.settings-save { position: sticky; bottom: 12px; display: flex; justify-content: flex-end; padding: 10px; background: rgba(245,243,240,.9); backdrop-filter: blur(8px); border-radius: 12px; }
.environment-console { display: flex; justify-content: space-between; align-items: center; gap: 20px; margin-bottom: 18px; padding: 16px 18px; color: #fff; background: #191919; border: 1px solid #2f2f2f; border-radius: 14px; box-shadow: 0 12px 30px rgba(20,20,20,.08); }
.environment-console.live { background: linear-gradient(120deg,#102f2b,#17443e); border-color: #28685f; }
.environment-copy, .environment-actions { display: flex; align-items: center; gap: 12px; }
.environment-copy > div { display: grid; gap: 2px; }.environment-copy span, .environment-copy small { color: #a8a39f; font-size: 9px; }.environment-copy strong { font-size: 14px; }.environment-console.live .environment-copy span, .environment-console.live .environment-copy small { color: #a9cbc6; }
.environment-icon { width: 38px; height: 38px; display: grid; place-items: center; border-radius: 10px; color: #ff9b5c !important; background: rgba(232,93,4,.16); font-size: 18px !important; }.environment-console.live .environment-icon { color: #91ddd2 !important; background: rgba(102,204,190,.15); }
.environment-switch { display: flex; padding: 3px; background: rgba(255,255,255,.08); border: 1px solid rgba(255,255,255,.13); border-radius: 9px; }
.environment-switch button { border: 0; color: #aaa; background: transparent; border-radius: 6px; padding: 7px 10px; font: 700 10px "Manrope"; }.environment-switch button i { margin-right: 5px; }.environment-switch button.active { color: #161616; background: #fff; box-shadow: 0 3px 10px rgba(0,0,0,.18); }
.btn-reset-demo { color: #fff; border: 1px solid rgba(255,255,255,.2); background: transparent; font-size: 10px; }.btn-reset-demo:hover { color: #161616; background: #fff; }
.badge-simulation.live, .simulation-chip.live { color: #baf0e8; background: rgba(39,139,126,.22); border-color: rgba(109,211,197,.28); }
.simulation-notice.live { color: #245e57; background: var(--teal-soft); }.simulation-notice.live span { color: #4f7772; }
.section-description { color: var(--muted); margin: 4px 0 0; font-size: 10px; }
.integration-active { display: flex; align-items: center; gap: 8px; font-weight: 800; font-size: 10px; white-space: nowrap; }
.configuration-status { display: grid; grid-template-columns: 38px 1fr auto; align-items: center; gap: 12px; margin: 12px 0 18px; padding: 13px; border: 1px solid var(--line); border-radius: 11px; background: #faf9f7; }
.configuration-status > div { display: grid; }.configuration-status span, .configuration-status small { color: var(--muted); font-size: 9px; }.configuration-status strong { font-size: 12px; }
.configuration-orb { width: 36px; height: 36px; display: grid; place-items: center; border-radius: 10px; color: var(--amber); background: var(--amber-soft); }.configuration-orb.connected { color: var(--teal); background: var(--teal-soft); }
.compatibility-note { display: flex; gap: 11px; align-items: flex-start; margin: 12px 0 18px; padding: 13px; color: #315f5a; background: var(--teal-soft); border: 1px solid #cbe9e4; border-radius: 10px; }.compatibility-note > i { color: var(--teal); font-size: 18px; }.compatibility-note p { margin: 3px 0 0; color: #4f7772; font-size: 10px; line-height: 1.5; }
.call-script { display: grid; gap: 18px; overflow: auto; padding-right: 4px; }
.script-opening { display: flex; gap: 12px; padding: 15px; color: #433c37; background: var(--brand-soft); border: 1px solid #f0d4c3; border-radius: 11px; }
.script-opening i { color: var(--brand); font-size: 22px; }.script-opening p { margin: 0; font-size: 12px; line-height: 1.65; }
.call-script-data { grid-template-columns: 1fr 1fr; padding: 14px; background: #faf9f7; border: 1px solid var(--line); border-radius: 10px; }
.call-script h3 { margin: 0; font-size: 13px; }.script-questions { display: grid; gap: 9px; margin: -8px 0 0; padding-left: 22px; color: #554e48; font-size: 11px; line-height: 1.5; }
.assisted-outcome-card .form-label { margin-bottom: 4px; font-size: 9px; font-weight: 800; }.assisted-outcome-card textarea { resize: vertical; }
.settings-subsection { padding: 18px 0; border-top: 1px solid var(--line); scroll-margin-top: 90px; }.settings-subsection:last-child { padding-bottom: 0; }
.subsection-title { display: flex; align-items: center; gap: 10px; margin-bottom: 14px; }.subsection-title > span { width: 25px; height: 25px; display: grid; place-items: center; flex: 0 0 auto; color: #fff; background: var(--brand); border-radius: 7px; font: 800 10px "Manrope"; }.subsection-title div { display: grid; }.subsection-title small { color: var(--muted); font-size: 9px; }
.secret-state { color: var(--teal); margin-left: 4px; font-size: 8px; }.code-editor { color: #d8d8d8; background: #191919; border-color: #303030; font-size: 10px; line-height: 1.55; }.code-editor:focus { color: #fff; background: #202020; border-color: var(--brand); }
.role-grid { display: grid; grid-template-columns: repeat(2,1fr); gap: 12px; }
.role-grid > div { border: 1px solid var(--line); border-radius: 10px; padding: 16px; }
.role-grid i { color: var(--brand); font-size: 20px; }.role-grid h3 { font-size: 15px; margin: 9px 0 4px; }.role-grid p { color: var(--muted); margin: 0; font-size: 10px; }
.audit-event { font-weight: 800; font-size: 10px; }
.audit-value { display: block; max-width: 220px; max-height: 60px; overflow: hidden; color: #655e58; background: #f7f5f2; font-size: 9px; white-space: normal; }
.narrow-card { max-width: 560px; }
.error-page { min-height: calc(100vh - 150px); display: grid; place-content: center; justify-items: center; text-align: center; }
.error-page > span { font: 800 80px "Manrope"; color: #e9e3dd; line-height: 1; }.error-page > i { color: var(--brand); font-size: 30px; }.error-page h1 { margin: 10px 0 5px; }.error-page p { color: var(--muted); }

.login-shell { min-height: 100vh; display: grid; grid-template-columns: 1.15fr .85fr; background: white; }
.login-story { position: relative; color: #fff; background: radial-gradient(circle at 80% 18%, rgba(232,93,4,.28), transparent 26%), linear-gradient(145deg,#131313,#24211f); padding: 42px 6vw; display: flex; flex-direction: column; overflow: hidden; }
.login-story::after { content: ""; position: absolute; width: 520px; height: 520px; border: 1px solid rgba(255,255,255,.06); border-radius: 50%; right: -180px; bottom: -240px; box-shadow: 0 0 0 70px rgba(255,255,255,.025), 0 0 0 140px rgba(255,255,255,.018); }
.login-brand { width: 190px; height: 64px; overflow: hidden; }
.login-brand img { width: 100%; height: 100%; object-fit: contain; filter: invert(1) grayscale(1) brightness(8); mix-blend-mode: screen; }
.story-content { max-width: 650px; margin: auto 0; position: relative; z-index: 1; }
.story-content h1 { font-size: clamp(36px,4.2vw,62px); letter-spacing: -.06em; line-height: 1.03; margin: 12px 0 20px; }
.story-content > p { color: #c0bbb7; font-size: 16px; max-width: 580px; line-height: 1.7; }
.story-stats { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; margin-top: 36px; }
.story-stats > div { border-left: 2px solid var(--brand); padding-left: 13px; }
.story-stats strong, .story-stats span { display: block; }.story-stats strong { font-size: 13px; }.story-stats span { color: #918d89; font-size: 10px; margin-top: 4px; }
.login-privacy { position: relative; z-index: 1; color: #777; font-size: 10px; display: flex; gap: 7px; align-items: center; }
.login-panel { display: grid; place-items: center; padding: 36px; }
.login-form-wrap { width: min(420px,100%); }
.login-form-wrap h2 { font-size: 30px; margin: 7px 0; letter-spacing: -.04em; }
.mobile-login-logo { display: none; }
.simulation-notice { display: flex; gap: 11px; background: var(--brand-soft); color: var(--brand-dark); padding: 12px; border-radius: 10px; margin-bottom: 20px; }
.simulation-notice i { font-size: 19px; }.simulation-notice strong, .simulation-notice span { display: block; }.simulation-notice span { color: #93634a; font-size: 10px; margin-top: 2px; }
.input-icon { position: relative; }.input-icon > i { position: absolute; z-index: 1; left: 12px; top: 50%; transform: translateY(-50%); color: #8c857f; }.input-icon .form-control { padding-left: 37px; min-height: 48px; }.password-toggle { position: absolute; right: 6px; top: 6px; width: 36px; height: 36px; border: 0; background: transparent; color: var(--muted); }
.login-help { color: var(--muted); font-size: 10px; line-height: 1.5; margin: 18px 0 0; text-align: center; }

@media (max-width: 1400px) {
  .call-layout { grid-template-columns: 220px minmax(0,1fr); }
  .extraction-card { grid-column: 1 / -1; }
}
@media (max-width: 1250px) {
  .metric-grid { grid-template-columns: repeat(3,1fr); }
  .metric-primary { grid-row: span 1; }
  .call-layout { grid-template-columns: 220px minmax(380px,1fr); }
  .extraction-card { grid-column: 1 / -1; }
  .extraction-fields { grid-template-columns: repeat(3,1fr); max-height: none; }
}
@media (max-width: 991px) {
  .sidebar { transform: translateX(-100%); box-shadow: 20px 0 50px rgba(0,0,0,.2); }
  body.sidebar-open .sidebar { transform: none; }
  .topbar { left: 0; padding: 0 16px; }
  .sidebar-toggle { display: grid; }
  .main-content { margin-left: 0; padding-left: 18px; padding-right: 18px; }
  .dashboard-grid, .detail-grid, .import-layout { grid-template-columns: 1fr; }
  .claim-summary-grid { grid-template-columns: repeat(3,1fr); }
  .claim-summary-grid > div:nth-child(3) { border-right: 0; }
  .claim-summary-grid > div:nth-child(-n+3) { border-bottom: 1px solid #333; }
  .call-layout { grid-template-columns: 1fr; }
  .call-context { grid-template-columns: 1fr 1fr 1fr; }
  .extraction-card { grid-column: auto; }
  .settings-layout { grid-template-columns: 1fr; }.settings-nav { position: static; grid-template-columns: repeat(6,1fr); overflow-x: auto; }.settings-nav a { white-space: nowrap; }
  .login-shell { grid-template-columns: 1fr; }.login-story { display: none; }.mobile-login-logo { display: flex; align-items: center; gap: 10px; margin-bottom: 35px; font-weight: 800; text-transform: uppercase; letter-spacing: .1em; }.mobile-login-logo img { width: 120px; height: 44px; object-fit: contain; }
  .environment-console { align-items: stretch; flex-direction: column; }.environment-actions { justify-content: space-between; }
}
@media (max-width: 767px) {
  .main-content { padding-top: calc(var(--topbar-height) + 20px); }
  .global-search kbd, .badge-simulation, .user-menu > i { display: none; }
  .global-search { max-width: none; }.topbar { gap: 6px; }.topbar-actions { gap: 3px; }
  .page-heading, .claim-hero, .call-header { align-items: stretch; flex-direction: column; }
  .heading-actions > * { flex: 1; }
  .metric-grid, .reports-metrics { grid-template-columns: repeat(2,1fr); }
  .metric-card.metric-primary { grid-column: 1 / -1; }
  .claim-summary-grid { grid-template-columns: repeat(2,1fr); }
  .claim-summary-grid > div { border-bottom: 1px solid #333; }.claim-summary-grid > div:nth-child(3) { border-right: 1px solid #333; }.claim-summary-grid > div:nth-child(even) { border-right: 0; }
  .financial-grid, .security-list, .integration-grid { grid-template-columns: repeat(2,1fr); }
  .filter-bar { flex-wrap: wrap; }.filter-search { width: 100%; flex-basis: 100%; }.filter-bar .form-select { flex: 1; min-width: 130px; }
  .call-steps { overflow-x: auto; gap: 20px; }.call-steps span { white-space: nowrap; }
  .call-context { grid-template-columns: 1fr; }.extraction-fields { grid-template-columns: 1fr 1fr; }
  .mapping-footer { flex-direction: column; align-items: stretch; }.mapping-footer .btn { width: 100%; }
  .queue-stats { grid-template-columns: repeat(2,1fr); }
  .settings-nav { grid-template-columns: 1fr 1fr; }.mode-options { grid-template-columns: 1fr; }
  .login-panel { padding: 24px; }
  .environment-actions { align-items: stretch; flex-direction: column; }.environment-switch button { flex: 1; }.configuration-status { grid-template-columns: 38px 1fr; }.configuration-status .btn { grid-column: 1 / -1; }
}
@media (max-width: 520px) {
  .metric-grid { grid-template-columns: 1fr; }.metric-card.metric-primary { grid-column: auto; }
  .claim-summary-grid, .financial-grid, .recommendation-metrics, .extraction-fields, .queue-stats, .integration-grid, .security-list, .role-grid { grid-template-columns: 1fr; }
  .claim-summary-grid > div { border-right: 0 !important; }
  .definition-grid { grid-template-columns: 1fr; }
  .call-toolbar { padding: 9px; }.call-controls { gap: 6px; }.call-controls .btn { padding-inline: 8px; }
  .call-duration { gap: 5px; }.call-duration strong { font-size: 17px; }
  .call-controls:has(#transcriptReplayButton) .call-duration { flex-basis: 100%; height: 26px; }
  .call-controls #transcriptReplayButton { width: 36px; min-width: 36px; padding: 0; }
  .call-controls #transcriptReplayButton span { display: none; }
  .notification-menu { width: calc(100vw - 24px); }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation-duration: .01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: .01ms !important; }
}